KNOWLEDGE MANAGEMENT FUNDAMENTALS

1.1 The Big Picture

• The global knowledge driven economy

• Knowledge as the critical key asset for knowledge driven organisations

• Knowledge as the key factor of production

1.2 The Business Case

• Much faster and better ways to manage knowledge creation, transfer, retention and application

• From fragmented knowledge to collective organisational / institutional knowledge

• Significantly reduced costs to avoid repeating mistakes and re-inventing, with reusable knowledge assets

• Knowledge / Intellectual asset management

1.3 The Five Dimensions Framework

• Personal, team, organisational, inter-organisational and global KM

• Effective information communication, collaboration, learning, knowledge and innovation asset management

• Building personal, team, and organisational knowledge capital

• Knowledge competencies development

• Incremental and radical knowledge creation and innovation

2.1 Key Definitions and Concepts

2.2 Successful Cases

2.3 International Standards and Best Practices

2.4 Knowledge Management Approaches

• Principles led KM & Governance

• Strategic and operational KM

• Knowledge-driven leadership

2.5 Strategy Development

• Knowledge SWOT

• Building a KM vision, values, and mission

• Knowledge sharing and knowledge protecting policies

2.6 Knowledge-Driven Mindset and Culture

• Three knowledge paradigms

• Recognition, motivation, and knowledge work

2.7 Roles and Responsibilities

2.8 "9 Step Process"

• Knowledge Platforms and Systems

2.9 Tools and Techniques Directory